· Destinations: We ship to virtually any country in the world. Note there are some restrictions on some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we will contact you.
· Shippping Costs: Our flat rate shipping fee is $2.99!
· Shipping Availability Date:
§ For items in stock, orders will be available for shipping within 1-3 business days after payment has been cleared.
§ For items out of stock, we will notify you of the expected product availability date.
§ You will receive a shipping confirmation email once the order has shipped.
· Delivery Time: All shipments will be delivered via the shipping method you selected. For air courier, delivery time will generally take from 7 to 9 business days after the shipping date. Total delivery time, including preparing the order for shipping and shipping time, is typically 9 to 15 business days. In some cases, your customs authority may hold your order which may delay the delivery date.
Customs clearance, import duties and VAT
· Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.
· All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.
charonal.com shall not be responsible for any shipping or customs delay since this is outside our control.
Returns policy and refund
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.3. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
1. Items outside the 30 day warranty time-frame.
We will not accept returns in the following conditions:
2. Washed, worn, used or misused items.
3. Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.
1. Faulty items damaged/broken or stained upon arrival.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
2. Items received in the incorrect size/color.
If your item arrives damaged or is not working,please follow the warranty process
To begin your return or exchange, email us: Contact Us, Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
We will gladly accept any regularly priced, clean, and unused pieces for return or exchange.
1.we must be informed of any returns or exchanges via email or phone before shipping out your item
Merchandise must be returned up to 14 days after the package arrives on your doorstep
Merchandise must be unused and in perfect condition to qualify for return or exchange
Merchandise must be accompanied by the original invoice and original packaging
after we recieve your goods, Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
· Must include a valid original purchase order number from charonal.com. Purchases made outside of charonal.com must contact respective seller for returns.
· Returned products must be in their original packaging without any missing contents.
· Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
· Return shipping is at buyer's cost unless stated otherwise by our support team.
· Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packaes to ensure your return is received. charonal Inc. is not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.